Return Policy

Here’s a revised and clearer version of your Return Policy, incorporating the return cost and improving structure for clarity and professionalism:

Return Policy

Products are eligible for return or replacement only in cases of manufacturing defects or physical damage received at delivery. Returns for reasons of incorrect customer selection are generally not accepted.

Key Points:

1. Eligibility:

   • Returns are accepted only for defective or damaged products.

   • Returns are not accepted for incorrect product selection by the customer.

2. Time Limit:

   • Returns must be requested within 7 days of delivery.

3. Condition:

   • The product must be unopened, unused, and in its original packaging.

4. Return Process:

   • If a reverse pickup cannot be arranged due to operational limitations, the customer may be required to send the product at their own expense.

   • Return method options: By post, in-store, or at a drop-off location.

   • The customer is responsible for affixing the return label if sending via courier.

5. Return/Restocking Fees:

   • Returns (including discretionary returns accepted for wrong selection) are subject to a 15% restocking/cancellation charge on the product value.

   • Shipping/return charges are to be borne by the customer unless the error is from our side (defective or incorrect product).

   • In case of order cancellation after payment/confirmation but before procurement/delivery, a 2.5% cancellation charge will apply.

   • Cancellation after procurement/prior to delivery may attract up to 15% restocking charges.

6. Refunds:

   • Refunds will be processed within 10 days after receipt and inspection of the returned product at our warehouse.

7. Returns Not Accepted:

   • Once delivered, returns for incorrect selection made by the customer will generally not be entertained.

8. Replacements:

   • If a faulty product is received, we will provide a replacement at no extra cost. If the customer prefers a return instead of a replacement, restocking/cancellation charges and return shipping costs will apply.

Return Shipping Cost:

• In cases where the return is not due to our error (such as customer selection), the customer is responsible for return shipping costs.

• For defective or damaged product returns, if a pick-up cannot be arranged, return shipping charges will be reimbursed (upon proof of payment).

If you need to add or clarify anything else, please specify your business or product type for further tailoring.