Return Policy
Return Policy
We strive to ensure a smooth and reliable experience for our customers.
Return Eligibility
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Returns are accepted only for defective or damaged products.
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Returns for incorrect product selection by the customer are generally not accepted.
Return Window
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Customers must request a return within 7 days of delivery.
Product Condition
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The product must be unused, unopened, and in original packaging with all accessories.
Return Method
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Returns can be processed via:
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Courier pickup (if available)
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Self-shipping by customer
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In-store return or drop-off location
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Return Shipping Cost
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Free return shipping if the product is:
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Defective
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Damaged
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Incorrect item delivered
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Customer pays return shipping if:
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Return is due to customer choice / wrong selection
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Reverse pickup is not available
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Restocking / Cancellation Charges
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A 15% restocking fee may apply on:
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Discretionary returns
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Order cancellations after processing
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2.5% cancellation fee applies if cancelled after payment but before procurement.
Refund Process
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Refunds are processed within 10 days after:
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Product is received
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Inspection is completed
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Replacements
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Defective or damaged products will be replaced at no extra cost.
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If the customer opts for a refund instead:
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Applicable charges may apply.
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Non-Returnable Cases
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Returns for incorrect product selection are generally not accepted once delivered